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Sergio Saray

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Latest activity by Sergio Saray
  • Sergio Saray created an article,

    Telecoms Platform Support clauses

    1. Service

    1. Telecoms Platform Availability 1.1 Definitions. The following terms are used in this clause 1. TERM DEFINITION Actual Uptime means the total number of minutes in any calendar month d...

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  • Sergio Saray created an article,

    Technical Support Severity Matrix

    1. Service

    The following timers and matrix will be applied to tickets depending on the support package they have been assigned, every time the requester (customer opening a ticket within this portal) creates ...

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  • Sergio Saray created an article,

    How to open Technical Support requests?

    1. FAQ

    Log in with your username and password and select the desired language.   If you don't have a username to login, please ask your account manager or technical account manager.   Select the option ...

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